Inquiry / Complaint

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Level 1 Support

Submitting a complaint for the first time

If you have any questions or concerns about our services that require urgent intervention, you can get in touch with us in the following ways.

If you are not satisfied with the response, please escalate the matter to the next level.

You can find the list of branch email IDs and phone numbers on our website:  https://ccbrajkot.bank.in/

Level 2 Support

Principal Nodal Officer

Contact Details

Citizens Co operative Bank Ltd.Near Mahatma Gandhi Vidyalay, Jawahar Road,Rajkot - 360001

Mail on :- pno@ccbrajkot.bank.in

If Still Not Satisfied

You may approach the statutory body appointed by the Reserve Bank of India:

Lodge your complaint online through the RBI CMS Portal: https://cms.rbi.org.in

Or submit in physical/electronic mode to:

Centralized Receipt and Processing Centre (CRPC)
Reserve Bank of India
Central Vista, Sector 17, Chandigarh - 160 017
Email: crpc@rbi.org.in
Call: 14448